Frequently Asked Questions

What You Need to Know About Our Shawnee County Senior Care Services

Navigating your way through the world of senior care services can be an overwhelming challenge. But fear not, the dedicated team at Grace Home Care is here to help you every step of the way. To start, we’ve compiled the answers to some of the most frequently asked questions we receive to help keep you informed and allow you to make the best Topeka home care decisions possible.

Click each question below to reveal the answer.

Q: In what areas are your services available?
Grace Home Care proudly provides Topeka home care services to seniors and families in the Topeka, Kansas area and in other select areas of Shawnee County. For a full list of the communities we serve, please visit our Service Area page.
Q: How are your caregivers screened?

We are very serious about the safety of our clients. All of our caregivers and staff members must pass a thorough background check and in-person interview before they can become part of our team. Our screening process includes the following:

  • Initial drug screening upon offer of employment and random drug testing to assure a drug free workforce.
  • Completion of a national criminal background check for all caregivers.
  • Shawnee County Public Access background checks against civil, criminal, domestic, probate and traffic records.
  • Personal and work reference checks.
Q: Are your caregivers insured and bonded?
Yes. All of our caregivers are insured and bonded for your protection and peace of mind. Our insurance policy protects our clients against breakage or theft of property, as well as general liabilities such as bodily injury or property damage. Because our caregivers are fully employed by us, they are also covered under worker’s compensation and unemployment insurance.
Q. What makes Grace Home Care different from other in-home care companies?
Simply put, our caregivers. We are very particular about the caregivers we hire and take all the necessary steps to ensure that they are the best, not only when it comes to technical care, but also compassion, empathy, and professionalism. We extensively train all our caregivers and provide ongoing training opportunities to keep our caregivers up to date on new care techniques and best practices so that they feel confident in providing top quality care.
Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?
Yes, our phone is always answered by a real person. Clients can call us at 785-286-2273.
Q. Are your services covered by Medicare?
No, we provide only non-medical home care services that are not covered by Medicare. We accept private pay and some long-term care insurances policies. We are happy to work with you to help you determine which payment methods are available to you.
Q. What if my caregiver is sick and cannot make it to my house?
If your regular caregiver is sick or otherwise unable to make it to your home, we will make every effort to send another caregiver to your home to ensure that you receive the assistance you need.
Q. What kind of services do you provide?
We provide a wide range of non-medical in-home care services, including: companion care, homemaker services, personal care, transportation to appointments or events, and more. For a full list of our services, please visit our Topeka Home Care Services and Specialty Care pages.

Have a Topeka home care question that wasn’t answered on this page? Our team is always happy to help steer you in the right direction. Give us a call at 785-286-2273 or click the button below to fill out our online contact form.

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